Virtual staging.
A landlord engaged a low-cost agency that failed to pay council rates or transfer rent funds since April. The issue surfaced when the owner received a final notice from Council for overdue rates and penalties. A review revealed poor trust accounting with no clear audit trail, and funds couldn’t be immediately located. The owner faced thousands in overdue payments and a lengthy Fair Trading process to recover the money.
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Non-compliant pool.
An owner engaged a low-cost agency that failed to follow up on mandatory pool compliance. The inspection due in June was never arranged, and the pool certificate expired without the owner’s awareness. When the tenant renewed their lease, the property remained non-compliant, exposing the owner to fines and insurance risk. Once Council became aware, the owner was fined and required to urgently arrange inspection and rectification work, causing avoidable cost and disruption.
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Withheld funds.
A landlord engaged a low-cost agency that failed to pay council rates or transfer rent funds since April, despite collecting rent regularly. The issue surfaced when the owner received a final notice from Council for overdue rates and penalties. A review revealed poorly managed trust accounting with no clear audit trail, and funds couldn’t be immediately accounted for. The owner faced thousands in overdue rates, added interest, and a lengthy Fair Trading process to recover the funds.
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Inspection failures and damage.
An investor moved to a low-fee agency that conducted tenant-assisted inspections, relying on tenants to send photos instead of attending the property. Over a 14-month period, no professional inspection took place. When we took over management, significant internal wall damage, water leaks and mould were discovered. Repairs exceeded five thousand dollars and much of the cost was unrecoverable due to the absence of proper inspection records and reports.
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Repairs not reported or actioned.
An owner transferred management to us after repeated frustration with their previous agency. Tenants had reported multiple maintenance issues for months, including a leaking shower, broken flyscreens, and a faulty exhaust fan, yet no action was taken. When we assumed management, extensive mould and water damage had already developed. We discovered no work orders or records of communication, and the repairs had never been logged or completed, leaving the owner with costly rectification works.
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Break lease covered by tenant.
The tenant of this property made the decision to terminate their lease prior to the lease end date. We were able to secure a new tenant off-market, signing on a 12-month lease at the same rent per week. This was a positive outcome for our landlord with no loss of rental income as the break lease fee covered the vacant period, and as we were able to secure a tenant off-market there were no marketing fees incurred.
$650 p/w
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