Case study: Inspection failures and damage.

An investor moved to a low-fee agency that conducted tenant-assisted inspections, relying on tenants to send photos instead of attending the property. Over a 14-month period, no professional inspection took place. When we took over management, significant internal wall damage, water leaks and mould were discovered. Repairs exceeded five thousand dollars and much of the cost was unrecoverable due to the absence of proper inspection records and reports.

 

We prevent this through consistent, in-person inspections conducted by our own team. Every property is inspected by an experienced staff member who provides detailed condition notes and photographs. We do not delegate inspections to tenants or third parties, ensuring we see the property firsthand. Reports are thorough, honest and reviewed by management before being shared with owners. Any maintenance issues are addressed immediately, with clear communication to both owner and tenant. This proactive approach ensures problems are caught early, keeping costs low and the property in excellent condition.