A landlord engaged a cheaper agency that had not paid council rates or transferred rent funds since April, despite rent being collected regularly from the tenant. The issue only became apparent when the owner received a final notice from Council advising of overdue rates and penalties. On review, it was found that the agency’s trust accounting was poorly managed with no clear audit trail, and funds could not immediately be accounted for. The owner faced thousands of dollars in overdue rates and interest, and a lengthy process with Fair Trading is required to recover the funds.

 

We avoid these situations by maintaining strict, people-led financial management. Our trust account is managed internally by experienced, qualified staff who reconcile accounts daily. Every disbursement and payment is checked and approved by senior team members, ensuring accuracy and accountability at every step. If a payment or charge does not appear correct, we immediately contact the relevant party to clarify before proceeding. Owners receive transparent, easy-to-read statements, and we maintain open communication to ensure they always know how their funds are being managed. Through this process, owners have complete confidence that their financial interests are secure.