Emergency repair information.
If something occurs outside office hours, the contractors below can assist with emergency repairs. For non-urgent issues, please log a request via PropertyMe and we’ll handle it during business hours.
For life-threatening emergencies, call 000.
Not sure if it’s an emergency?
The RTA classifies emergencies as issues like burst pipes, serious roof leaks, gas or electrical dangers, or anything that makes the property unsafe.
Full list: https://www.rta.qld.gov.au/during-a-tenancy/repairs/emergency-repairs
Emergency contacts:
Plumbing (Emergency Only)
Wet Tropics Plumbing – 07 4019 7945
Ross Weber Plumbing – 07 4230 7790
Lotus Plumbing & Gas – 0428 033 321
Stevens Diversified Plumbing – 0409 898 315
Electrical (Emergency Only)
Integral Electrics – 0480 091 035
Charged Up Electrical – 0421 380 881
Remedy Electrical – 0424 576 914
Common issues:
Smoke alarm beeping?
If there is a fire, call 000. For non-urgent beeping, SATS offers a 24-hour support line: 1300 41 66 67.
Locked out?
During business hours, call us to see if we have a spare key available.
After hours, you’ll need to contact a locksmith at your own cost:
Grace Locksmiths – 0412 191 685
Cairns Locksmiths – 0431 052 579
Troy Cummings Locksmith – 07 4035 4308
Wet season tips:
Mould
If you suspect a leak, please log it in PropertyMe. Improve airflow with open windows and fans, use your air conditioner’s dry mode to reduce humidity, wipe damp areas regularly, and treat mould with Exit Mould, vinegar/clove oil, or EAS products.
Tiny ants & pests
Common in the Cairns wet season; harmless but annoying. Ant baits or sprays usually help.
Storm prep:
When wild weather is forecast, take these simple precautions to protect yourself and your home:
• Bring inside anything that could blow away
• Pack an emergency kit: torch, water, snacks, first aid, important docs
• Don’t drive through floodwaters “If it’s flooded, forget it!”
• SES: 132 500 | Life-threatening: 000
