Posted 06 Jul 20

Exceptional customer service drives exceptional results

The most important thing in real estate is repeat business, says Anthony Calacoci from Belle Property Manly (NSW) who in 24 hours, sold more than $15million worth of property in Manly and surrounds.
A long-standing agent, Anthony says his advice to other real estate professionals will never change.
“It’s as simple as always go above and beyond for your vendors and your buyers with the best service possible.
“Repeat business is everything in real estate, but you don’t get repeat business unless you’re providing exceptional customer service and best in market results for your clients,” he says.
And selling three, multi-million-dollar properties in 24 hours certainly makes for exceptional results.
Anthony has always thrived on a challenge, so the post COVID-19 era conditions have not made an impact on his sales or customers.
“When the GFC hit, I had one of my biggest years, and sold the most expensive apartment in Manly for $12.2million – a record breaking result that still stands today,” says Anthony.
“We are fairly lucky in Manly in the sense that our area hasn’t been affected that much by the pandemic, as we are still seeing such fantastic results.
“The fact that Manly is a highly sought-after area means there is always demand, but the favourable conditions for buyers and sellers, like low interest rates and lack of stock means we’re seeing property move quickly and with impressive returns.”
In terms of his advice for vendors, Anthony says the time is now if you’re looking to sell.
“Don’t wait until spring when you can expect to compete with a much larger number of properties.
“There is a lack of stock at the moment, but the buyers are there, and the conditions are strong. If you’re thinking of putting your home on the market, the time is now.”
For more information about buying and selling during winter, check out our blog or contact your local Belle Property office.
By Belle Property